Passenger Services

From COB, Gate Assistance to First Class Passenger Concierge Services we take care of your passengers.

Passenger Services

Checkport Switzerland provides comprehensive aviation security and passenger services with high added value by and from the best professionals.

The company has a permanent focus on our customer needs and innovation that allows it to be integrated into the value chain of each business. These services are the result of the experience and knowledge of the customers' risk areas.

Our Customer Service Team is the primary intermediary between our airline partners and their passengers and plays a leading role in providing the service that is critical to the achievement of successful ground handling operations. A professionally trained, dedicated team of employees ensures the smooth running of our services.

Carry-on Baggage & Boarding Card Control (COB)

Our specialized team sensitizes passengers to abnormalities (COB too large, too heavy, too much) COB, active and continuous labelling of personal items within tolerance (observe new labels). Our target:

  • Mitigating the COB problem at the gate > Increasing punctuality
  • General sensitization of customers to COB issues

Inadmissible Passenger (INAD)

ICAO Facilitation Manual Annex 9, Chapter 3 part L states: "Each Contracting State shall ensure that a person found inadmissible is transferred back into the custody of the operator who shall be responsible for prompt removal to:

  1. the point where the person commenced his journey; or
  2. to any other place where the person is admissible"

The general operation performed by our specialized team, is attending to the arrival, checking-in, transiting and departure of passengers who either have documentation problems or require special assistance due to special documentation or traveling problems, to- from or transiting Airport

Dedicated Passenger Care

A specialized team provides transit assistance for passengers, regularly transit Zurich and Geneva Airport from destinations in Africa, Asia and the Middle East, mainly to US destinations and Canada but also to destinations in Europe.

Exclusive Accompaniment Services

A specialized team provides services at our Airports with a maximum of discretion, comfort and time management.


  • Meeting with a personal nameboard, plate or logo directly at the aircraft door
  • FAST-TRACK through the passport control
  • Baggage assistance & lost luggage assistance
  • FAST-TRACK through the customs control


  • Accompaniment through priority check-in
  • Assistance in case of additional airport services
  • (i.e. Tax Free, Safe Bag, shopping possibilities)
  • FAST-TRACK through the security control
  • FAST-TRACK through the passport control
  • Upon request, accompaniment to duty free shopping or to the airline lounge
  • Accompaniment until gate or aircraft door

For operational enquiries please contact:
Albano da Cunha
Head of Operations​​​​

Checkport Switzerland is specialized in passenger handling and training of US and non US flights according to the requirements specified by the TSA and national Authorities.


For training enquiries please contact:
Mark Roduner
Head of Training


Checkport Switzerland is specialized in passenger handling and training of US and non US flights according to the requirements specified by the TSA and national Authorities.

Operation Zurich

The heart of Checkport's operation. With 200 employees we are offering 35 Cargo and Passenger Services.

Operation Geneva

Checkport provides a wide range of selected Passenger and Cargo Services.

Operation Basle

The youngest Station in Checkport's portfolio. Providing DocCheck Services.